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Cookie Policy


1. Definitions

These definitions should be used together with and considered as an extension of the SOLDO ACCOUNT AND SERVICES TERMS AND CONDITIONS Definitions

“Cookies”: small files of letters and numbers that are downloaded on to your computer when you visit a website. Cookies are used to carry out a number of tasks, for example remembering information such as your preferences and counting the number of people visiting a website.    

“Personal Data”: any data which relates to you, if you can be identified from it (or from other data that is or is likely to come into the possession of the business who determines the purposes and the manner in which the data is processed).  The business may be us, or another issuer of your Soldo Card – Paysafe Financial Services Limited.

“SSL/TSL” (Secure Sockets Layer, Transport Layer Security): a protocol to set up secure encrypted communications  to protect data in transit, for example, when transferring data between your computer and our secure server. In this document SSL/TSL means also the usage of a proper level of encryption that avoids not authorised parties to decrypt communications considering the state of the art of technology and cryptography.   

“We”, “us”, “Our” and “Soldo” means Soldo Ltd. (Company No. 09233754) whose contact address is BOX 324, 19-21 Crawford Street, W1H 1PJ London, United Kingdom.

“User” relating to the Account, means any person (the Account Holder, an Internal User of the Account or an External User of the Account) who has been granted access to the Account by the Account Holder.

“You”, “your” means you the Soldo Account Holder and any User linked to your Soldo Account.

“Young Person” means an User of our service linked to the Soldo Account  aged between 8 years and 18 years.

We act as a data controller which means we determine the purpose for which Personal Data we collect is processed.  The nature of the Personal Data we collect and the purpose for which we use it is set out in this Privacy Policy. Each of our partners, to whom we transfer Personal Data (list attached) may also be data controllers of personal data and have their own privacy policies

See http://www.ico.org.uk/ for more information on cookies and personal data. It sets out your rights and an organisation’s responsibilities when using them.

9. Cookie Policy

We are committed to ensuring that all website visitors’ privacy is protected and that you have a positive experience. However, if you’d like to, you can change your Cookie settings at any time, details of how to do this can be found later in this section. The majority of Cookies are there to support processes and will expire when the browser is closed. Any persistent cookies are to improve user experience.

What’s a cookie?

On our website, we may use Cookies to record information about your online preferences and allow us to tailor the website to your interests and needs. Users have the opportunity to set their devices to accept all Cookies, to notify them when a Cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised features can’t then be provided to you and consequently you may not be able to use all our website features. Each browser is different, so check the “Help” menu of your browser to learn how to change your Cookie preferences.

If Cookies are enabled, during the course of any visit to our website, the pages you see, along with a Cookie, are stored to your device. On a repeat visit our website may check to see, and find, any Cookie left there from the last visit – this enables us to present personalised features. we might also look at IP addresses to add general information about the country, city or region in which you’re located, along with your domain (e.g. what internet service provider you use).

Cookies cannot be used by themselves to personally identify you. They can be used for marketing purposes, to create a profile of your engagement with we Group websites and if you have already given some personal details, to track your activity on our websites.

The exception to this is within our secure website where we have to securely identify you and track your usage to protect your Soldo Account. Cookies themselves don’t contain any personal or identifiable information about you.

Why do we use cookies?

Information supplied by Cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

We use the following cookies on our websites:

Session cookies These are temporary cookies that remain in the cookie file of your browser until you close the browser. They enable information to be maintained across pages of our site to provide you with a better experience.

These cookies can’t personally identify you and they’ll expire when you close down your browser.

Persistent cookies These remain in the cookie file of your browser for much longer (the amount of time will depend on the life time of  each cookie). These cookies help us to recognise you as a unique visitor when you return to our website and to allow us to tailor content or advertisements to match your preferred interests and to avoid showing you the same adverts repeatedly.

Persistent cookies also enable information to be maintained across pages of our website and avoid you having to re-enter information.

Google Analytics

Google Analytics Google Analytics cookies collect and store information on how visitors are interacting with our website. For example, what webpages are visited most often, how long for, and what device you use to visit these pages.

We use these cookies to ensure areas of our website are working correctly and that we are providing users with relevant information. No identifiable information can be stored in or obtained from these cookies.

Learn more about Google Analytics Cookies and Privacy.

Google Ad- Preferences Google sets a cookie on your browser that anonymously captures your interests allowing their advertising partners to present products and services on their websites that are relevant to you. Google are in full control of these cookies.

You can change your Google Ad-Preferences or find out more about Google Ad-Preferences by visiting: www.google.com/ads/preferences/.

Facebook, Twitter These companies set a cookie to deliver relevant ads, track ad campaign performance and efficiency. For example, we may rely on information gleaned through these cookies to serve you ads that may be interesting to you on other websites.
Adjust, Mixpanel These companies may use a cookie, attribution service or another similar technology to determine whether we’ve served an ad and how it performed or provide us with information about how you interact with them.
Third Party Cookies Authorised Third Parties may use cookies on our website.  These are under our direct control and are used to compile anonymous, aggregated statistics that allow us to understand how visitors use our site and to help us improve the structure of our website. We can’t identify you personally in this way.

Control cookie settings
Most browsers will have a default ‘medium’ cookie setting, allowing those cookies to be used that directly relate to the website you are browsing but blocking third party cookies. You can change your cookie settings, and remove specific cookies, via your browser in the following way:

Internet Explorer: Tools > Internet Options > Privacy

Firefox: Tools > Options > Privacy

Google Chrome: Settings > Privacy > Content Settings

To opt-out of cookies that are not in our control such as Google cookies you must visit the weblink provided in the table.